Privacy Policy

Welcome to Nova Lush. Nova Lush is operated by LUSHLUNA LTD.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://novalush.store.

Information We Collect

When you use our website, we may collect:

  • Full Name
  • Email Address
  • Shipping Address
  • Billing Address
  • Phone Number (if provided)
  • Payment Information
  • Order History
  • Device Information
  • IP Address
  • Browser Information
  • Cookies and Usage Data

How We Use Your Information

We use your information to:

  • Process your orders
  • Deliver your purchases
  • Provide customer support
  • Process refunds
  • Improve our website
  • Prevent fraud
  • Send order updates
  • Send promotional emails (only where permitted)

Payment Information

Payments are processed securely through trusted third-party payment providers.

We do not store your full credit or debit card details on our servers.

Cookies

We use cookies to:

  • Keep the website running properly
  • Remember your preferences
  • Improve website performance
  • Measure website traffic
  • Personalize your shopping experience

You may disable cookies through your browser settings, although some website features may not function correctly.

Analytics & Marketing

We use:

  • Google Analytics
  • Facebook Pixel
  • Meta Pixel
  • Shopify Analytics

These services help us understand website performance and improve advertising.

Email Marketing

If you subscribe to our newsletter or consent to marketing communications, we may send promotional emails through Shopify Email.

You may unsubscribe at any time using the unsubscribe link included in our emails.

Sharing Your Information

We may share information with trusted service providers, including:

  • Shopify
  • Payment Providers
  • Shipping Partners
  • Analytics Providers

We never sell your personal information.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of internet transmission is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Rights

If you are located in the United Kingdom, you may have rights under the UK GDPR, including the right to:

  • Access your data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict certain processing
  • Object to marketing communications
  • Request a copy of your personal data

To exercise these rights, contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact Us

Nova Lush

Operated by LUSHLUNA LTD

Website:
https://novalush.store

Email:
novalushsupport@gmail.com